FAQ
Frequently asked questions
Answers to the questions we hear most often.
Frequently asked questions
Frequently asked questions
What areas of Puerto Rico do you serve?
We serve the entire island from our Bayamón office. Most on-site work is scheduled the same week.
What size of business do you work with?
From small offices of five people to enterprises with hundreds of users across multiple sites.
Do you offer remote support, or only on-site?
Both. Routine maintenance and troubleshooting are typically remote; deployments and physical work are on-site.
Which cloud platforms do you support?
AWS, Microsoft Azure, Google Cloud, and Microsoft 365. We are vendor-neutral and recommend what fits your workload.
Can you handle backup and disaster recovery?
Yes. We design backup and DR plans with measurable recovery time and recovery point objectives.
What cybersecurity services do you provide?
Firewalls, endpoint protection, email security, MFA rollouts, monitoring, and security awareness training.
How does billing work?
Per-project quotes for one-time work, and monthly managed-service agreements for ongoing support. No surprises.
Do you speak English and Spanish?
Yes. Our team works fluently in both languages.
Still have a question?
We're happy to answer it. Call us or send a quick message.